User Information on Spam Filtering

The OSC Technology Management Group has implemented spam filtering software in order to combat unwanted messages in users' inboxes. The information below explains how this software filters potentially dangerous or superfluous e-mails.

1. The Quarantine folder holds messages suspected to be spam. You may delete them manually or let the system delete them automatically. If a non-spam message appears in this folder,  move it to the Allowed Senders folder and put a copy in your inbox. Future messages from the sender will go directly to your inbox.
   
   Your Outlook contacts will be automatically considered allowed senders.
   
   Remember to check the Quarantine folder periodically for messages. If you are expecting a message and do not receive it, check here in case it was flagged as spam.
    
2. The Blocked Senders folder is for any messages that arrive in your inbox but should be marked as spam. Move the message from the inbox to the Blocked Senders folder, and future messages from this sender will be deleted.
    

3. The Allowed Senders folder is the folder for messages that should be allowed to come to your inbox but have been marked as spam and put in the Quarantine folder.

To summarize:

• If a message makes it to the inbox and it is good, no action is required.

• If a message makes it to your inbox and it is spam, move it to the Blocked Senders folder.
  

• If a message makes it to the Quarantine folder and it is spam, no action is required.

• If a message makes it to the Quarantine folder and it is good, move it to Allowed Senders, and make sure to place a copy in your inbox.

Remember that Outlook contacts with one or more e-mail addresses are considered allowed senders.

Note: Once these spam folders are created, do not delete or move them, as they will no longer be able to process spam correctly.