Product Support Engineer | Edmund Optics

Date Posted: 
Thursday, March 28, 2013

Industrial Affiliates Employer icon

Position Location: 
Barrington, N.J., or Tucson, Ariz.
Job Description: 

Do you like assisting customers with technical questions?
Edmund Optics has a career opportunity for a motivated
Product Support Engineer at our Barrington, NJ and/or Tucson, AZ locations!

The Product Support Engineer will assist customers with technical questions and product applications. Edmund Optics is a well-known, family-owned and operated company with a proven track record for valuing their employees as equally as their customers.

Duties:
• Provide technical product support to customers via phone, email, or chat
• Provide customer support for product applications
• Support the customer in obtaining the full complement of products needed to meet their applications
• Handling incoming customer calls for custom optics, with the use of the EO RFQ tool
• Participate in projects to support Marketing & Sales

Qualifications:
• Bachelor’s Degree – Engineering or Physics preferred
• Two to four years of work related customer service skill, knowledge, or experience is preferred.
• Professional demeanor
• Excellent phone etiquette
• Proficient in Active Listening
• Must use Critical Thinking/ Deductive reasoning
• Ability to service customers with catalog products
• Ability to provide technical support for EO products
• Ability to review, edit and draft technical documents such as product specification sheets, application notes
• Making Decisions and Solving Problems
• Analyzing Data or Information
• Supports PSS
• Must work Independently
• Must have a high stress tolerance
• Requires minimal supervision and direction

Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Applicants encouraged to confidentially self-identify when applying. EOE. Only candidates whose profiles closely match requirements will be contacted during this search. Must be eligible to work in this country. No phone calls please.

About the Company
Edmund Optics has been a leading supplier of optics and optical components to the industry since 1942, designing and manufacturing a wide array of multi-element lenses, lens coatings, imaging systems, and opto-mechanical equipment. Although we are well known as a catalog-based distributor of industrial optics and related products, we offer much more - including a number of engineering and manufacturing services - to our customers. A worldwide presence in industrial optics, we have offices in the United States, Japan, China, Germany, Korea, the United Kingdom and Singapore, as well as sales representation in Israel, Italy and Switzerland.

Benefits
We recognize people as our most valuable asset. Our competitive salary and benefits package includes matching 401k, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, pre-tax accounts for health care, reimbursement for health club costs, life insurance, a vision-care plan, paid company holidays, and tuition reimbursement.