Sales Account Manager / Applications Engineer | Thorlabs, Inc.

Date Posted: 
Monday, June 18, 2018

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Position Location: 
Jessup, MD
Job Description: 

The position is the primary technical resource for TQE’s OEM and Catalog customers and responsible for actively driving and managing the technology evaluation stage of the sales process. The position works in conjunction with the Thorlabs’ global sales and customer service teams as the key technical advisor and product advocate for TQE technology. The Applications Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. Although the location of the position is in Jessup, MD, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

  • Provide ‘first-response’ technical support for all TQE products
  • Perform hands-on product testing in support of customer inquiries
  • Use customer data and feedback to contribute product/service ideas or improvements
  • Actively contribute to design, evaluation and review of new products
  • Coordinate the design of tradeshow set-ups that resonate with Customers
  • Support Marketing and Sales activities by attending Tradeshows including setting up/take down of demos if needed and making Customer visits
  • Organize product and market training of the team in US and worldwide entities
  • Track performance metrics: e.g. quote conversion rate, OEM sales
  • Be the “single voice” to the customer for ongoing price, NCR, and commercial interactions
  • Actively promote OEM opportunities, keep supervisor and TQE management closely informed of such opportunities and respond to functional and technical elements of RFIs/RFPs
  • Coordinate and prepare quotes and proposals for new business opportunities
  • Identify customers for targeted sales promotions and onsite visits
  • Utilize Axapta/CRM tools to capture customer data and Activities

Qualifications:

US Persons/Green Card Holders:

  • Ability to work on ITAR related product(s)

Experience:

  • Minimum 2 years of experience in a similar position preferred.

Education:

  • Master’s Degree in Science, Engineering, Physics, Optics or equivalent

Specialized Knowledge and Skills:

  • Proficiency in MS Excel, Word, PowerPoint.
  • Working knowledge of a drawing software tool such as MS Visio, AutoCAD, Solidworks, or equivalent preferred.
  • Strong communication proficiency
  • Strong problem solving capability

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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