Senior Product Solutions Engineer | Edmund Optics

Date Posted: 
Thursday, October 29, 2015

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Position Level: 
Senior-Level
Position Location: 
Barrington, NJ
Job Description: 
  • Department:     Product Support-Barrington, NJ
  • Reports To:     Product Support Manager 
  • Classification: Exempt

Directly supports Product Support Manager on internal projects as required. Provide technical solution support to customers including component and system design advice. Involvement with Marketing, Quality Assurance and technically orientated projects. Potential trade show support and customer visits.

Essential Functions:

  • Point of contact for Product Support Group members when Product Support Manager is absent
  • Assist in the implementation of policies and procedures set out by the Product Support Manager
  • Provide technical support to customers via phone, email and online chat
  • Assist in upkeep of customer database
  • Handle inquiries for custom components and assemblies
  • Participate in projects to support Marketing and QA
  • Timeliness and regular attendance are required
  • Comply with federal, state, and company policies, procedures, and regulations

Qualifications:

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Skills & Abilities:

  • Aptitude
  • Professional demeanor
  • Excellent written and verbal communication skills
  • Highly competent at multi tasking
  • Ability to empathize
  • Proficient in active listening
  • Critical thinking and deductive reasoning
  • Works well both independently and as part of a team
  • Exceptional time management skills 
  • Requires minimal supervision and direction
  • High stress tolerance

Education / Experience:

  • Minimum Associates Degree; Bachelors Degree preferred in Optics, Physics or an Engineering related discipline. 6 months to 1 year Application Engineering experience.

Physical Requirements:

  • Ability to sit at desk or PC for long periods of time; ability to travel; work in office setting.

Edmund Optics shall, in its discretion, modify or adjust the position to meet the company’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.

Contact: 

Edmund Optics is having an info session on Nov. 4 at 8 p.m., in Meinel 307. Food and drinks will be provided. There will be interviews on Nov. 5 – 6, 9 a.m. to 5 p.m., Meinel 821. To reserve an interview time slot, email humanresources@edmundoptics.com.