Solutions Engineer | Edmund Optics

Date Posted: 
Thursday, November 6, 2014

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Job Description: 

Position: Solutions Engineer
Department: OEM Sales
Reports To: Inside Sales Manager
Classification: Exempt

Brief Summary:
Technically astute, the Solutions Engineer is responsible for technical and application engineering support of managed accounts, including OEM and HVC customers. Most often, the Solutions Engineer acts as the technical liaison between the customer, Edmund Optics sales, and manufacturing (or third party suppliers). Solutions Engineers focus on building and strengthening our customer relationships from a technical perspective.
Additionally, the Solutions Engineer is responsible for reviewing incoming requests for quote (RFQs), ensuring the technical feasibility of such requests, and working to establish market-competitive pricing and closing the sale. Solutions Engineers are an essential part of the Inside Sales Teams, with a shared responsibility for overall revenue growth for the Team.

Essential Functions & Requirements:
• Establish and grow engineer-to-engineer relationships at key managed customer accounts. Answer customer technical questions toward development of sales opportunities. Exercise sales process. Work toward continuous improvement of sales process
• Facilitate the custom quotation process for opportunities from both managed and unmanaged accounts, including technical review for completeness and feasibility of incoming requests
• Recognize and develop significant sales opportunities and communicate with Sales Teams (inside and outside)
• Generate formal price quotations prior to delivery to customer/prospect. Ensure our quoted pricing meets published pricing guidelines. Maximize selling price and corporate gross margin. Work within North America Sales Team to generate market-competitive pricing for each individual opportunity
• Assist in the application of volume-based discounting on standard (catalog) products, following established discount schedules and/or margin guidelines. Assist in developing, updating, and improving margin guidelines and discount schedules
• Work closely with Edmund Optics global manufacturing sites to stay current with manufacturing and test capabilities, available capacity by product
• Develop customer contacts and identifies significant sales opportunities through attending industry tradeshows (2-3 times per year) and visiting customers as needed. Interface with Marketing and Engineering/R&D to provide customer feedback
• Comply with federal, state, and company policies, procedures, and regulations
• Proficient with Microsoft Office Suite
• Experience with optical and mechanical design software a plus
• Basic optics knowledge/optics industry experience preferred
• US citizenship or permanent residency (green card) required
• Knowledgeable about sales processes and account development
• Excellent telephone, verbal, written, and interpersonal communication skills
• Strong organization skills – able to manage multiple projects simultaneously


Interested candidates should send their résumés to