What is the best way to contact the help desk for support?

    First, check this FAQ to see if your question has already been answered. If not, please submit a request through our Service Request Form. You may also contact the help desk by sending an email to helpdesk@optics.arizona.edu. Please do not contact a TMG staff member directly; when you sending your issue to the help desk address, we can route your issue to the proper person.

    If you are unable to browse the Web or to send email, you can call the help desk at 520-621-8838. If your call is answered by voice mail, please leave a detailed message. Don't forget to include the following information:

    • Your name
    • Your phone number
    • Your room number
    • Your user name
    • A detailed description of your problem