FAQ
This page contains answers to common questions handled by our support staff,
along with some tips and tricks that we have found useful and presented here as questions.
 How
to Setup Outlook 2003 with POP3/IMAP:
OUTLOOK 2003 Word Version
OUTLOOK 2003 PDF Version
How
to Setup Outlook 2003 with Exchange:
OUTLOOK 2003 Word Version
OUTLOOK 2003 PDF Version
What is the best way to contact the help desk for support?
How do I check my Optics email via the World Wide Web?
Where can I find resources for creating a Web site?
How do I back up my Exchange email to my local computer?
What are the details on the new password policy?
Can I keep my optics email account after I leave the OSC?
The best way to contact the help desk is through this Website. First,
check this FAQ. If your question is
not answered here, submit a request for service at our
request page. The second preferred method of
contacting the help desk is by sending an email to
helpdesk@optics.arizona.edu.
Sending an email directly to a Technology Group Member is not recommended.
As our internal assignments and tasks change, you may not be addressing your
problem to the correct person. By sending your problem to the helpdesk
address we can route your issue to the proper person. This saves you delays
in getting your problem resolved.
If you are unable to browse the Web, or send email, you can call the help
desk at (520) 621-8838. If your call is answered by voice mail please leave
a detailed message. Don't forget to include the following information:
- Your name
- Your phone number
- Your room number
- Your username
- A detailed description of your problem.
1. Go to
http://webmail.optics.arizona.edu.
2. This will bring up a 2 or 3 blank box.
(Replace username and password with your username and
password)
For the 2 blank box:
Username: username
Password: password
For the 3 blank box:
User name: username
Password: password
Domain: optical-science
3. At this point you should gain access to your mailbox through an
Outlook-like interface.
4. When completed make sure you click 'Log Out' and completely close
your browser. Failure to properly log out may result in someone else
gaining access to your mailbox.
There are University of Arizona provided links to Website building resources at:
http://uaweb.arizona.edu/training
- In Outlook click “File”, then “Import and Export”.
- Select “Export to a file”.
- Click “Next>”.
- Select “Personal Folder File (.pst)”.
- Click “Next>”.
- Select your mailbox.
- Make sure ‘Include Subfolders’ is checked.
- Click “Next>”.
- In the ‘Save exported file as:’ box type C:\mailbkup.pst.
- Click “Finish”.
- When the ‘Create Microsoft Personal Folders’ box appears click ‘OK’.
- At this point Outlook should copy your entire mail account to your hard drive.
- After Outlook finishes you can verify the creation of the file by browsing to your “C:\” drive and locating the mailbkup.pst file.
To download a zipped Word document of this procedure click here.
The password policy is as follows:
Minimum requirements for passwords:
- Minimum 7 characters in length.
- Maximum 14 characters in length.
- Must contain English uppercase and lowercase letters.
- Can not contain all or part of the user’s username.
- Can not contain any part of the user’s full name.
- Can not use previous 3 passwords.
Users wanting to harden their password further can follow these suggestions:
- Do not use words found in the dictionary.
- Do not use proper names.
- Use one or more numbers in the password.
- Use one or more non-alphanumeric characters in their password.
It is strongly recommended that users with access to confidential and/or sensitive data utilize one or more of the suggestions to harden their password beyond the minimum requirements.
Questions and answers specific to the new password policy:
Q: If I use both the OSC network and the University's how do these changes affect me? Does changing one password automatically change the other?
A: The 2 systems are not connected. Changing one in no way affects the other.
Q: How does one go about changing their password?
A: For Windows NT/2000/XP: Press 'Ctrl-Alt-Del'
while logged on to an OSC machine, click 'Change Password'.
For Windows 95/98/ME: Go to your control panel and double-click on the passwords icon. You can change your Microsoft Networking password there.
Q: Can I change my password early?
A: Yes.
From the TMG Policy and Procedures Manual:
Users leaving the OSC have up to 5 business days after their last day before
their mailbox and network account will be deleted. Users with a valid business
need may have a contact account set up which will forward mail from their OSC
email address to another address. Exceptions to this policy must be submitted
to the Dean's Office for approval. Exceptions to this policy will be
implemented by the TMG Manager. The amount of time may be shortened, or
accounts may be deleted or disabled immediately, for administrative or security
reasons.
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