Metrology Applications and Service Engineer | Onto Innovation

Date Posted: 
Friday, December 11, 2020
Job Description: 

Company Overview: 4D Technology is a leader in innovative metrology products for measuring surface quality and surface defects on precision surfaces, as well as the surface and wavefront quality of optics.

Position Summary:

Provide excellent customer technical support in a professional manner. Travel to customer sites to perform demonstrations, installation and service. Troubleshoot and repair 4D optical instrumentation products. Work collaboratively with a cross-functional team. Ensure our customers have the highest regard for our products and services.

Metrology Applications and Service Engineer - Remote

Responsibilities:

  • High-level understanding of 4D products, including assembly, function, performance, applications and customer use-cases
  • Provide remote technical support to the 4D Sales, Applications and Service teams.
  • Train and support customers in the operation and application of 4D HW and SW products
  • Demonstrate, install, troubleshoot, and repair 4D equipment
  • Provide feedback to factory on suggested design improvements, troubleshooting techniques and ways to improve products and processes
  • Enhance and/or create work instructions and debugging documents where they may not exist.
  • Provide support to key accounts and other customers as designated 
  • Learn the 4D ERP system to support management
  • Position requires up to 50% travel both in the US and international
  • Communicate with customers and coworkers in an effective and affable manner
  • Must maintain valid driver’s license
  • Other duties as required

Qualifications:

  • BS degree or higher with 3+ years of experience in optical engineering, mechanical engineering or equivalent combination of education and experience in those fields 
  • Experience in application and integration of precision optical and optomechanical components
  • Excellent analytical capability for systematic troubleshooting
  • Working knowledge of electronics, mechanics, computers and common tools
  • Customer focused with strong verbal and written communication skills
  • Self-directed and reliable
  • Possess good interpersonal skills and willing to work in a team environment
  • US Citizen

Location:

The primary coverage area is the United States East Coast, mid-west and Europe. Secondary coverage to ROW as needed. 2-6 month training period, depending on candidate experience, will take place in Tucson Arizona. 

Contact: 

Please submit your resume to kim.carlson@ontoinnovation.com